BOOKING AND CANCELLATION TERMS

These terms apply to accommodation provided by Karhun Kala ja Kortteeri Oy (hereafter Iisland). They bind both parties once the customer has paid the deposit or the full price.

Booking

The person making the booking must be at least 18 years old and is responsible for their group following these terms and the property rules. The property may be used by no more people than stated in the booking.

Payment

A deposit of 30% of the total price is paid when booking. A payment link for the balance is sent by email 14 days before arrival, and the balance must be paid before arrival. If arrival is 14 days away or less at the time of booking, the full price is paid when booking.

The booking confirmation is sent to the email address given in the booking.

Cancellation

The 14-day right of withdrawal for distance contracts does not apply to accommodation provided on a specific date (Finnish Consumer Protection Act, chapter 6, section 16). A booking can be cancelled as follows:

• More than 14 days before arrival, the booking can be cancelled and the deposit is refunded.
• 14 days or less before arrival, the price is not refunded.

Cancellations are made by email to info@iisland.fi and are valid once Iisland has confirmed them. We recommend travel insurance with cancellation cover for illness and other unexpected events.

Arrival and departure

Arrival and departure times vary by property and are given in the booking confirmation and the arrival instructions. No refund is given for a no-show, a late arrival or an early departure.

Cleaning, linen and pets

The customer cleans the property before leaving and takes the rubbish to the place indicated, unless final cleaning is included in the booking. If cleaning is neglected, Iisland may charge the costs. Whether bed linen and towels are included is stated in each property’s facilities.

Pets are allowed only when agreed with Iisland in advance. Smoking is not allowed indoors.

Damage

The customer is liable for damage that they or their group cause deliberately or through negligence to the property, its furnishings or equipment. Any damage or breakage must be reported to Iisland immediately.

Iisland’s right to cancel a booking

Iisland may cancel a booking because of force majeure, such as a natural event, an order by the authorities or another reason beyond Iisland’s control that prevents providing the property. In that case Iisland refunds all payments in full or, with the customer’s consent, offers another date or a comparable property.

Disputes

Disputes are primarily settled by negotiation. A consumer may refer the matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta).

Contact

Karhun Kala ja Kortteeri Oy (Iisland), business ID 3289636-6, Pajulinnuntie 8, 90440 Kempele, Finland. info@iisland.fi, +358 44 361 7219.